Legal
Refund Policy
Effective date: 5 July 2026 · Last updated: 5 July 2026
We want murls Pro to earn its place. If it is not right for you, you should get your money back without a fight. In short: a 7-day money-back guarantee on your first Pro purchase, no questions asked. The details are below, in plain English.
1. The Free plan is always free
You never pay for the Free plan, so there is nothing to refund. You can use murls on the Free plan for as long as you like, with no card on file and no charges.
2. 7-day money-back guarantee (first Pro purchase)
The first time you upgrade to murls Pro, you are covered by a 7-day money-back guarantee. If you decide Pro is not for you, contact us within 7 days of the purchase and we will refund the full amount, no questions asked. The refund goes back to the original payment method.
3. Monthly renewals
Pro is a subscription that renews automatically until you cancel. We do not refund partial months on renewals. You can cancel at any time, and cancelling stops all future charges. To avoid being billed for the next month, cancel before your renewal date. When you cancel, you keep Pro until the end of the period you already paid for, then your page moves to the Free plan and stays live.
4. Annual plans
If you are on an annual plan and cancel within the first 30 days, we will refund the unused portion on a pro-rata basis. After 30 days, annual plans are non-refundable, but you keep Pro until the end of the year you paid for.
5. How to request a refund
It takes one message. Either reply to your purchase receipt, or email us at support@murls.co with the email address on your account. You do not need to explain why. We process approved refunds promptly, and the money typically lands back on your card within a few business days, depending on your bank.
6. Payments and refunds are handled by Paddle
Our order process and payments are handled by our online reseller and Merchant of Record, Paddle.com. Paddle securely processes your payment and issues refunds on our instruction. When you buy Pro, Paddle also sends your receipt and handles applicable taxes. You can request a refund through us using the steps above, and Paddle will carry it out. Paddle's own buyer terms also apply to your purchase.
7. Cancelling is not the same as a refund
Cancelling stops future billing but does not, by itself, refund a payment you already made. If you want money back as well as cancellation, tell us and we will apply this policy. Either way, your page and everything on it stay live on the Free plan. You never lose your link, your links, or your content by cancelling.
8. Exceptional circumstances
If we have a major outage, or we fail to deliver a core feature you paid for, the standard windows above are not the end of the conversation. Contact us and we will do the right thing.
9. Please talk to us before a chargeback
If something looks wrong on your statement, email support@murls.co first. We can almost always fix a billing issue faster than a bank dispute, and we would rather sort it out with you directly than through a chargeback.
10. Contact us
Questions about a payment or a refund? Email support@murls.co and a real person (usually the founder) will reply. This policy sits alongside our Terms of Service and Privacy Policy.